Ecentric Solutions Pvt. Ltd. eCentricHR is a CMMi level 5 & ISO 9001 Certified company, which caters staffing solutions to fortune 500 companies & Indian IT giants. We are a 15 year old organization with expertise in Software Development, Staff Augmentation and HR Solutioning. eCentricHR(Paradigm IT Group), CMMI LEVEL 5 is the human resource solutions business of the company and focuses on providing search, selection, staffing, staff augmentation and training in India and USA. At eCentric we believe in providing customers with efficient and effective human resource solutions on back of proprietary delivery process and mechanism. Our focus on offering efficient and timely solutions to customer has allowed us to deploy over 2500 resources across India in short span of last 3 years. We continue to deliver top tier talent across industry verticals and solutions with dedicated team based out of all major Indian cities and USA. eCentricHR is member of industry bodies such as Indian Staffing Federation (ISF) , Associated Chambers of Commerce and Industry of India (ASSOCHAM), National Association of Software and Services Companies (NASSCOM) and TiE.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases