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Immediate Opening for Service Engineer (Fire alarms, Access Controls, CCTV, PA)

Keywords / Skills : CCTV, Access Control Systems, Sprinkler Systems, PA Systems, Security system, Electronic security, Fire alarm

2 - 3 years
Posted: 2019-03-02

Nationality
India
Industry
Electrical/Switchgear
Engineering
Procurement
Construction
Facility management
HVAC
Function
Customer Service/ Call Centre/ BPO
Role
Team Leader
Technical Support Executive ( voice)
Education
BE
BTech
Diploma
Stream:
Electrical
Electrical engineering
Salary
2.50 - 3.00 lacs
Posted On
2nd Mar 2019
Job Description
To Manage the performance of services to clients as per agreed contract and ensure that Service Levels are achieved. • Ability to manage suppliers in outsourcing contracts.

• Receive customer escalation.

• Resolve Customer Tickets & Service Quality

• Taking permission for PM Activity

• Commissioning engineers

• Trouble shooting

• Interaction with customers

• Manage Time frame

• Manage Internal customers

• Strong people management skills.

• Good communication skills.

• Effectively monitor, control and support service delivery, ensuring systems.

• Build and maintain client relationships.

• Produce management and account performance reports to an agreed schedule or upon request.

• Implement and facilitate workshops and training courses.

About Company

Ion Exchange (India) Ltd is a premier company in water and environment management.
Ion Exchange offers Total Water Management Solutions for Industries, Houses and Communities. All our products are ISO 9000 certified and baked by sustained R&D and World class Technology.
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