Ion Exchange (India) Ltd is a premier company in water and environment management. Ion Exchange offers Total Water Management Solutions for Industries, Houses and Communities. All our products are ISO 9000 certified and baked by sustained R&D and World class Technology.
"Hardware Engineer","hardware & networking engineer","Customer support engineer","Desktop support engineer","Network engineer","Desktop engineer","service engineer","CCTV Engineer","access Control Systems"
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases