ILABZ TECHNOLOGY LLP Being a global recruitment entity, our management team we come with a strong team of over two decades of experinece in Manpower Consulting and Staff Augmentations. Our Multidimensional Consulting Approach makes us a very niche Consulting Firm. Due to this Hybrid Consulting Business Model we have brought a change in the staffing approach and our International Standards Approach towards recruitment makes us a preferred vendor for many of our Clients. Share with us your challenges in recruitments, you will be one more happy customer as our other partners.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases