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Immediate Opening for Incident Management Lead (Depty Manager) | Pune and Bangalore Location

Keywords / Skills : ITIL Foundation and CCNA ( CCNP Preferable), Incident Management

3 - 6 years
Posted: 2019-08-20

Industry
ITES/BPO
Function
IT
Role
Network Administrator
Posted On
20th Aug 2019
Job Description
Exp: 3 to 6yrs

Location:- Pune And Bangalore

ITIL Foundation and CCNA ( CCNP Preferable)

BE/B tech in ECE or EEE

Strong Knowledge in Fixed Line trouble shooting and Strong Knowledge in IP Networks trouble shooting

Escalation Management - Customers/Service Provider/Stake Holders

Tracking and Delivering KPI's assigned to individual/Function ( RiSLA,MTRS,FCR and TNPS). In addition review meeting with customer/stake holders and service providers when required.

Supporting Technical / Management issues for shift colleges (Floor In charge)

24/7 support in shifts and adhoc support during out of office, week ends and Holidays.



About Company

MAGNA INFOTECH ( A Division of QUESS Corp Limited )
10-2-289/79, Shantinagar, Masab Tank,
Hyderabad - 500 028.
www.magna.in | quesscorp.com
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