Buzzworks Business Services operates as two distinct entities in Services and Software. Buzzworks Business Services Pvt. Ltd. is one of the leading organization in providing Staffing, HRMS and Recruitment Solutions. We work closely with our clients in hiring and identification of temporary resources. Buzzworks also provides a technology solution for all telesales business to focus on capex free opex model including hardware, software, maintenance & 100% compliance. We also provide the flexydial fully automated call center solution. We handle the software, customization, maintenance & support. Please do visit our website www.buzzworks.com to know more about the company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases