Experience Required :- Min 6 Months Exp in International BPO
Qualification :- Min Graduates or 12th Passed Location: Navi Mumbai (Turbhe) Shift Timings :- Rotational Shifts 24/7 (Transport Facility Available) Should have Good communications in English Language. Salary: Max 24k in hand+ incentives.
Interview Venue:- Lester Infoservices Pvt Ltd. C-64, TTC Industrial Area, Sun ravi bus stop, Turbhe Navi Mumbai-400705
If interested, Kindly contact on below mention number.
Lester Technologies is a US based Captive ITES ( IT Enabled Services) Firm with 1200 + employee strength based at Navi Mumbai (Turbhe). We are the HIGHEST PAYMASTERS across all the contact centers in Navi Mumbai. We are a premier technology products and business services company that is focused on building innovative solutions that create value for businesses and consumers. http://www.lesterinc.com/
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases