Westspace provides rewarding career opportunities for Consultants and enables our Clients to become more agile and competitive through the innovative use of technology, people and process. Our Staffing division places top technology professionals in contract, contract-to-hire, direct hire and SOW / Statement of Work based positions with industry leaders and innovative start-ups that are developing the next generation of technology solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases