At Optimum Solutions, we are proud of being IT Partners of choice of several medium and large global organizations. Since our inception in 1997, we have grown to a team of over 2400 professionals by addressing the evolving needs of our customers and contributing our best towards their growth and success.
We are a rapidly growing provider of IT Solutions and Services offering a wide range of IT Services to meet our customers growing needs. We are focused on providing services around Enterprise Solutions, Custom solutions and Business Intelligence solutions. We help our customers implement these solutions through our skilled consulting services, implementation services, application management services and through infrastructure management services.
We deliver our services through a global delivery model using a blended team of onsite and offshore consultants depending on the needs of the customers and nature of the engagement.
Our customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.
Starting from a small customer-focused organization, Optimum has grown to a respectable mid-sized company in a short period of time. We take pride in successful execution of projects and achieving high levels of customer satisfaction. Our long standing customers are a testimony to the value we provide as an organization to our customers’ business and technology initiatives.
We are managed by a core team of professionals with tremendous experience working in a variety of consulting and business environment. We have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases