1. Excellent verbal and written communication skills. 2. Customer Service Skills. 3. Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
* Freshers. (Graduates , UG or PG) * Experienced (not more than 5 Years) * People hold domestic experience can also apply. * Command of English is MUST.
Package: 1.8 - 4.5 LPA + Variables
Shifts : Rotational and Fixed.
Cab Facility : Provided (Depends on the client location)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases