MNC is a subsidiary of Packaging (Pvt) Ltd., Sri Lanka, which was established in 2007 to deliver customized packaging solutions. The company has established high quality standards in its manufacturing process and has earned the goodwill of its customers for delivering the packaging requirements within the required time. It is a one stop shop for packaging solutions and is pioneering a quality revolution in packaging solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases