"OptraSCAN (www.optrascan.com) for research-use-only, is the first On-Demand cloud-enabled, compact Digital Pathology system to provide a comprehensive, affordable end-to-end Digital Pathology solution. OptraSCAN serves as a perfect tool for the transition from conventional microscopy to Digital Pathology for the effective acquisition of Whole Slide images, cloud-enabled viewing, analysis and management of digital slides and associated metadata. It offers a WSI scanner with a small-footprint, automated scanning and high resolution imaging, to maximize efficiency and affordability for high performance whole slide imaging. Combined with high speed and walk-away automation, OptraSCAN includes a 20x or 40x objective lens, and is available in a 15-slide scanner OS15 and 120-slide scanner OS120 model to address low-throughput and high-throughput use cases. OptraSCAN enables fluorescence digital imaging with its OS-FL fluorescent scanner, as well as frozen sections with its OS-FS model with 'live view mode'."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases