HPL Global Services (www.hplgs.com) is an IT services, solutions and products based Technology Company with offices in Singapore, Bangalore and Chennai. We offers complete IT services in various domains in APAC and India, by the professionals with wide range of global industry expertise. We are serving top MNC companies since 2007 in Singapore and India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases