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Keywords / Skills : BASIC

5 - 7 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Posted On
21st Jul 2019
Job Ref code
126541
Job Description
Job Description :
Position Description/Requirements for Infosario Content Management Open Positions
·PURPOSE
oUnder limited guidance, manages and coordinates the qualification and deployment of systems. Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications. Provides technical support, consulting, and system-related cost/benefit analysis to project teams, customers, business leaders, and bid defense teams. Collaborates with various groups to assist in the production of the system architecture and data model.
oAssists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements. Also provides level 3 support services for regional and global business applications. Serves in a lead capacity for Product Support Specialists.
·RESPONSIBILITIES
oProvide level 3 support for internal and external end users for PC, server, and mainframe application problems.
oDefines deliverables, costs, benefits, and ROI information.
oProvide support for bid defenses and proposals.
oInteract with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
oCommunicate IT issues to business units at various levels of seniority.
oManage and coordinate the implementation of internal, external and off-the-shelf business applications with all ITand business groups.
oCoordinate validation activities related to the deployment of business applications.
oProduce and assist training and communication programs.
oCoordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
oManage and support vendor contracts to established service level agreements.
oWork closely with customers to identify business requirements and opportunities in relation to IT systems and services.
oIdentify and assess technologies, skills, and resources required.
oMaintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
oSupport evaluations and procurement of new hardware
oAll responsibilities are essential job functions unless noted as nonessential (N).

·REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
oExcellent Communication skills
oSupporting multiple applications and ability to troubleshoot issues
oWindows 2008-12 server
oAbility to work on their own
oOpentext Content Server 10.5
oOracle experience querying DB for troubleshooting
oTomcat Experience
oSolid technical background and experience
oPossesses fine-tuned analytical skills and/or programming experience
oRelational database experience
oSystem deployment/implementation expertise
oPossesses exemplary written and verbal skills
oPossesses leadership and mentoring skills
·MINIMUM REQUIRED EDUCATION AND EXPERIENCE
oBachelor''s degree in Information Management or business related fields preferred
o5-7 years business experience; or equivalent combination of education, training and experience
·PHYSICAL REQUIREMENTS
oExtensive use of telephone and face-to-face communication requiring accurate perception of speech
oExtensive use of keyboard and mouse requiring repetitive motion of fingers and wrists
oRegular sitting for extended periods of time
oOccasional travel
·ADDITIONAL REQUIREMENTS
oMay be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
Key Skill(s)

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