Relevant experience: 2 -3 Years in Hyperion Essbase & Planning Development and Admin activities
Note: We are preferably looking at October 2018 month joiners only Job Responsibilities Manage daily and monthly activities to support financial planning and reporting activities across all Hyperion Planning and Essbase applications. Maintains existing Hyperion Planning applications, Essbase cubes, and process flows and designs and develops additional applications and functionality as required. Perform administrative activities for the Oracle EPM applications: Hyperion Planning and Essbase. Ensures Production environment stability and performance are up to par and meet SLA agreements. Provides timely response and resolution of emergency production questions, issues, and defects. Participates in requirements sessions and prepare detailed functional specifications, design models, and system workflows from which software applications will be developed and implemented. Provides alternatives and recommendations based on best practices and Oracle Hyperion product suite features and functionalities Perform other duties as assigned by the manager. Qualification: 6 - 8 years experience working with Hyperion Planning and Essbase Development and Administration, including minimum of 2-3 years as the responsible administrator. Experience with the Hyperion suite, a must. Expertise in Essbase cube analysis, design and maintenance, Essbase database administration, upgrades, performance tuning and optimization. Working knowledge on Financial Planning, Budgeting and Forecasting process and functions. Strong written and verbal communication skills with a proven ability to relate to all levels of management. Demonstrated ability to translate requirements into design and subsequent solution build. Ability to track and complete multiple requests with conflicting priorities in a dynamic environment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases