This is permanent opportunity with Zen3 (Product & Service based org), but will be working in Oracle with any of these locations - Hyderabad, Bangalore, Pune and Mumbai.
Profiles shared for Oracle SSI team, need not to apply.
Experience in Implementation of Hyperion with strong Application Development process experience on Hyperion EPM Product Suite. Experience in Requirement Gathering & Solution Design Sound knowledge on Hyperion Planning / PBCS/EPBCS Sound functional knowledge ( Understand of planning modelling like P&L, BS, Workforce, Capex planning etc.. and inter dependencies) Sound Knowledge on Business Rules/Forms / Task Lists / Reports. Hands on Experience on Planning Modules is must.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases