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Hurry.. Hiring for Service Desk // Technical Support (voice) Bangalore

Keywords / Skills : technical voice process, help desk, it help desk, technical support, service desk, it service desk, it support, tech support

Posted: 2019-01-13

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
13th Jan 2019
Job Ref code
100119008406
Job Description

Greetings from 2COMS!!

INTERESTED TO MAKE CARRIER IN TECH SUPPORT HERE YOU GO !!

Primary roles and responsibility

L1 -Support

Excellent Communication skills (Verbal and Written)

Supporting international (Europe) clients over the phone or email or chat.

Good knowledge on ITIL framework

Working hours is CET

Ability to understand incidents/problems quickly

Function as first point of contact for incidents and service requests from end users.

Good documentation skills

Co-ordination with L2/L3 teams.

1-4 Years of experience in Service Desk

Appropriately categorize, prioritize and escalate incidents and service requests.

ITIL V3F Certified (not mandatory)

Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications, customer have in-house applications).

Good knowledge on Active Directory

Providing access to new hires and revoking/terminate the access for those who leave organization

Password Reset/Unlock

Responsible for Identity and Access management

CTC- UPTO 4 LPA

LOCATION BANGLORE
2WAY CAB PROVIDED

Please forward your CV to [HIDDEN TEXT] along with PAN Number

Regards,
Debashree Banerjee
HR recruiter Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. IT Firm


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