Erics is an advisory firm that provides multidisciplinary solutions to complex challenges and opportunities with the full power of unique depth of thought combined with the global expertise, founded and established by group of professionals with rich experience in various consulting services. We are committed to protecting and enhancing the enterprise value of our clients.
We are specialized in Recruitment, Hiring People for various IT, Non-IT and ITES Sectors. Recruiting Customer Care Executives, Technical Support Executives, Finance, Sales & Marketing, Health Care, HR, Software Developers, Testing Engineers, Manufacturing, Pharma, Admin & BFS Professionals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases