Dear Candidates........Warm Greetings from Phoenix Info TechnologiesKindly Find the Below Job Description.Criteria :puc/Undergrad/ Graduate/ post graduate
Domestic:Immediate Requirements for Eng+Tamil,Eng+Hindi,Eng+kan voice Process
International:Hiring For International voice and non voice Process
Exp :Minimun 6 months in International VoiceSalary :Upto 21k ctc to 32k ctc5 days working2 way transportationConsecutive offs (Back to back).Girls : Door pick and door drop. Venue#100,5th Cross, 5th Block,KormanglaBangalore-560095Thanks and Regards,
Well SWASTIK STEPSTONE CAREERS is Bangalore based manpower recruitment firm and training centre catering to the recruitment needs of Organizations from across Industries throughout India. In today's highly competitive world it is more important to get the human resources with right skill sets for organizations to compete and grow. We provide our Recruitment firm and Executive Search services for a wide range of industries like ITES / BPO, Call centre, Financial Services, Telecom etc... As a team we work to provide the best services to our clients and candidates.
Customer Support Executive,Customer service executive,Customercare executive,Customer support officer,Customer service representative,Customer support representative,Technical Support Voice,Customer Care,Customer Service,Call Centre Bpo
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases