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Huge Hiring for Webchat @ Kolkata in Leading Mnc..apply Now

Keywords / Skills : ICSE, ISC, UK Process, US Process, International BPO, International Voice, International Call Center, Wipro, On Process

Posted: 2019-01-10

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
10th Jan 2019
Job Ref code
071218002035
Job Description
Greeting from 2COMS!!!

Please go through the JD mentioned below:

Job Description

Role/Job Title: Chat Process Associate

Provide Customer Service to customers through the Web-Chat channel / Email

Key Responsibilities:

To provide exceptional customer service and to ensure customer satisfaction Meet targets like Quality, CSAT, AHT, attendance & Adherence.

Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Should be able to manage concurrent chat session and multitask Provide quick ,correct and accurate responses to employer queries (B2B)

Person Specification

Should be customer centric and be focused on delivering excellence
Possess effective problem solving skills and have the ability to deliver timely resolution.

Should be open to working in night shifts & on weekends.

Knowledge/Experience:

Graduate with 1 -5 yrs of relevant work experience

Experience of working in a customer Service Chat/Email/Voice process for at least 1-2 years Customer service experience

Competencies/Skills:

Ability to read/write grammatically correct English with the customer.

Good spoken and excellent written communication skills
The ability to be polite and courteous and helpful at all times

The ability to interpret the customers query and requirements

Should display skills to be able to deescalate an irate customer
Ability to work in a target oriented environment

Good team player

Ability to Multitask

Work Location :Kolkata Only

Salary: from 2.5 Upto 4.5 LPA

Interested candidate can share their resume to [HIDDEN TEXT]

Thanks and Regards
HR Sumana
9007167835 Desired Candidate Profile
Please refer to the Job description above

About Company

2Coms Consulting Pvt Ltd. We have high ethical standards, and it shows. Our roster of client referrals proves that our focus is truly on quality customer service. We are dedicated to making your experience with us the best it can be. Our entire existence revolves around having satisfied, engaged and happy clients and candidates, and we go to extraordinary levels to make it happen! The value created for clients in the last twelve years has determined our rapid growth and has strengthened our brand worldwide. Our clients are global companies. We work with our clients as partners and with each other as a team. Our advice and solutions are shaped by each client's unique needs and business context, and are designed to ensure that clients get the best return on their HR spending. We balance employer and employee advocacy in providing objective, expert guidance. Our drive for innovation, our client devotion and the ability to make the client's challenges our own are 2COMS hallmarks.
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