1. Should have shown stability in previous organisations 2. Should have taken promotions in previous organisations 3. Should have background of execution of Creative eventsSkill Set:
Ensure State HR Manpower Cost to be optimized. Should have experience of sourcing, screening, filtering resume and Head Hunting for specific profile and organize the Interview as per the company requirements Maintaining and updating the MIS and Personal records of each hired employee
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases