1. Trainee Engagement- Need to manage all queries of the trainee
2. On-boarding of trainees
3. Managing attendance and Leave for Trainees and get necessary approval for the same from client
4. Manage Inventory of uniform, shoes, ID cards, leave card; order the same in advance based on the projection.- 5. Manage Walk-in at client place; if candidates suitable for NEEM, Arrange interview with client and get them on-boarded.
Interested candidates can share resume to [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases