Excellent verbal and written English communication. • Flexibility to work in Morning Shift • Adequate subject knowledge. • Candidates with good knowledge in HR activities can apply for this.. • Any Graduate with minimum 6 months to 1year exp. in the Core recruitment field can apply. • knowledge in payroll is added advantage. • Job Board Searches with Advanced Boolean skills Should have Out of Box thinking Good understanding of recruitment in BPO industry. • Good Microsoft Word and Excel skills • Good communication both verbal and written is a must Should be capable for handling the pressure and deliver the results • Good in sourcing according to the requirement and Pre-Recruitment, screening the profile in job portals
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases