Responsible for End to End Recruitment. Maintaining existing clients and developing new accounts. Fulfilling client resource requirements - meeting deadlines to close the open positions. Maintaining strong relationships with clients/hiring teams/managers to ensure closures and for generating ongoing business. Co-ordinating with Clients for new requirements & the feedback of the candidates. Searching CVs on Portal. Maintain & updating the database
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases