Saky Technologies Pvt Ltd (A unique part of KNP's Group) is the leading provider of Information Technology and IT Enabled services, including E-commerce solutions, Application development - maintenance and re-engineering. Saky company is offering KPO/BPO services to main leading companies extending to the areas of analytics and market research, media services, legal services, engineering R&D, database generation and many others such as data mining, language processing and marketing campaign management. We are silver partner of Microsoft Dynamics AX -A comprehensive enterprise resource planning (ERP) solution.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases