Fantastic opportunity to join SeaShell Hotels & Resorts, the best hotel chain in the beautiful A & N Islands. Now is an exciting time to join as A & N Islands are experiencing tremendous growth. We are looking for a professional HR manager to be responsible for managing the complete HR process of the organisation, with a minimum experience of 05 years. Work experience in the hotel industry will be an added advantage. Should have a minimum degree of BBA (HR). A MBA with specialization in HR will be preferable. The candidate must have working knowledge of designing and conducting recruiting process, conduct training and appraisal of the staff. Has to be proactive in nature, ability to motivate the staff and conduct refresher courses, orientation to new joiners, ability to prioritize the work, follow-up of the tasks and coordinate with all the properties to ensure smooth functioning of the dept. A minimum guarantee of 12 months to work with us is a must. Salary will commensurate with the experience and profile of the candidate, it’s not a constraint for deserving candidates. Will be posted at Port Blair, Andaman & Nicobar Islands.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases