Candidate should have professional qualification in HR with not less than 10 years experience in independently handling the functions of a multi-unit organization. Exposure to IR and Performance Management is a prerequisite. Knowledge in labour law and factory rules. Experience in a unit with more than 500 nos.of work force. Negotiation and recruitment skills. Having innovative ideas on human resources arena.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases