* Handling the reqruitment team * HR Activities, Responsible for Administrative works. * Maintaining employee's files. * Preparing Appointment, Increment, Relieving letters and Service Certificate * Preparing employees monthly attendance for salary (payroll activities). * Maintaining Enquiry data, maintaining leave records and personal files, ESI, PF. * Employees engagement Activities * Take care of Admin and financial works . * Handling Petty Cash . * Monthly Payproll Process.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases