Amphi Analytic is a leading end-to-end finance process outsourcing (FPO) solution and consultation provider. We have built lasting relationships with our clients based on consistent high-quality service delivery, trust and confidence.
We specialize in Finance, Accounting, Tax Preparation, Financial Analysis, IFRS (implementation and guidance) and SOX compliance. We are geared to serve as a back-office for CA & CPA firms around the globe. Our organization views outsourcing as a means of supporting growth and efficiency and not just as a cost reduction task. Our in depth knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases