Client- Japanese financial holding co in Powai.
Here is an excellent opportunity to work with the GLOBAL team of MNC financial Holding company
HR executive with excellent English speaking communication.
Shift timings: Shift Timing (12.30 p.m. to 9.30 p.m. or 7 a.m. to 4 p.m).
This role is only for 6 Months ( Not Extendable).
Resolving Global Performance Management & Global Learning process & system related queries received from all regions via phone, email.
Ensuring service requests are responded to within TAT and quality levels are met on calls and emails while responding to service requests
Maintaining GPM User History Records
Creating a log (on the query management tool) of all queries received
Liaison with Project/HRIT Teams for System Improvements & Implementation
Tracking of system related issues / Logging cases in the Jira tool for unresolved system issues
Providing Process/Cycle timelines to employees
Providing process related guidelines as defined by Global Process Owner to employees
System Navigation support
Login and Password Issues
Transfer of performance documents to new manager/new dept.
Cancelling / Resetting performance documents
Delegation & Proxy for reviews
Year End Advancement support
Global Learning event /session setups.