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Keywords / Skills : HR Coordinator, HR processes

2 - 5 years
Posted: 2019-05-31

Job Description
As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery.

Typical responsibilities (not comprehensive) include:
  • Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion
  • Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation
  • Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.
  • Audit and verify accuracy of data entered by running and analyzing reports
  • Build process flow & procedural documentation to improve overall operational performance
  • Identify areas to improve service quality and timeliness
Required Skills/Capabilities:
  • 2+ years’ experience in customer facing support or data entry position
  • Basic understanding of HR processes (e.g. onboarding/offboarding/position management)
  • Workday HR experience required; ServiceNow or other CRM experience desired
  • A highly customer-orientated approach, committed to achieving excellent levels of customer service
  • Articulate and fluent communicator
  • Demonstrated initiative to build and improve processes with team members
  • Ability to interpret and understand HR data
  • Must be a proactive self-starter who can work well under pressure in an environment of continuous change
  • Must have excellent attention to detail and ability to prioritize multiple tasks
  • Strong working knowledge of MS Office, PowerPoint, Word and especially Excel


About Company

TekWissen’s, Staffing division is a recruitment-centric organization focused on providing talent acquisition services (both IT and non-IT) in the Technology, Engineering, Clinical, Legal, Scientific, Finance, Marketing, Professional and Payroll Management arenas to clients across the US, and India. Founded in 2009, TekWissen is one of the fastest growing Staffing firm in United States. We have been recognized by Inc. 5000 fastest growing companies in USA with ranking # 192, #15 Top IT Service Company in 2014 by Inc.com, #6 Top Michigan Companies in 2014 again by Inc.com, Michigan 50 Companies to Watch in 2014, FastTrack Award for 2014.
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