Job Description Business Partner Roles and responsibilities: Trusted partner to the management team Act as an internal consultant by establishing credibility with leaders as a valuable resource for business and people issues Identify with leaders initiatives which drive the department agenda Participate in management team meetings Ensure successful roll out of company-wide programs and initiatives Advise and coach leadership team on tools, methodologies, and procedures that ... Skills Excellent Communication Skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases