We do have an excellent opportunity with one of our leading Tier-1 customer.
Please find below the requirement Details.. Service Desk (Apple_Mac) Experience : 2 yrs to 10 yrs Job Location: Chennai Mode of Hiring C2H Notice Period : Immediate to 10 days Immediate joiners are preferred
Kindly revert to us along with your updated Word formatted profile along with the following details (Mandatory).
The position will be assigned according to your current profile and the salary would be the best in the industry. If interested in the above opportunity please mail me your updated resume as an attachment in a word format
If you are not interested in the opportunity, I would appreciate if you could ref few of your friends who are looking Out for the change.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases