We are looking for a energetic candidates for "Voice Support" & "Inside Sales" with our premium client based in Bangalore
Shift: Day Shift Role ; Customer Support Representative 6 days working | Rotational off Location : Kudlu gate and Hebbal Education : PUC /Any Graduate Required Language : English+ Any regional language
Shift: Day Shift Role : Digital Officer(Inside Sales) 6 days working | Sunday off Location : Whitefield Education : Any Graduate Required Language : English+Hindi,Telugu,Tamil,Bengali,gujarati,marati
Good communication skills
Salary & Benefits:
Salary : 15ctc to 26ctc
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases