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Hiring Tech Support Associates - International Voice

Keywords / Skills : Technical Support, Tech Support, Customer Support, International BPO, International Call Center, Voice Process, Inbound Process, Troubleshooting, ISP, Customer Service

1 - 10 years
Posted: 2018-11-02

Job Description
Greetings from Better Future Solutions..!!!

Hiring for Technical Support Associate - Voice Process

Role: Technical Support Associate & Sr. Associate (International Voice Process)

Work Location: Hyderabad

Experience: Minimum 6Months in Technical support OR 1Year in Customer Support

Notice Period: Looking only for Immediate Joiners..!!! 

Interested Candidates can send their resume to the mentioned mail ID.

[HIDDEN TEXT]  or contact Dimple - 9246084111 / 7095198012 (What's App)

Job Description

Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues.

Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Candidate should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.

Transport facility available (Pick & Drop).

5 days working.

Core Competencies

Pleasant, professional and courteous personality.

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills

Key Qualifications & Skills Required: 
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Should be quick learner and self-motivated.


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