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Hiring team leader for domestic B.P.O (Female only)

Keywords / Skills : Team Leader, Team manager, Team handling, Project leader, Group leader, domestic BPO, Team Management Ability

2 - 5 years
Posted: 2018-09-26

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Team Leader
Operations Manager
Telesales Executive
Education
Any graduate
Posted On
26th Sep 2018
Job Description
* Manage a team of CSAs working towards pre-defined targets.

* Responsible for maintaining discipline and absenteeism of team on the floor.

* Responsible for staff retention within the team.

* Ensure prompt and accurate service and achievement of targets.

* To conduct and initiate weekly/monthly team meetings on regular basis to ensure all

Problems are dealt with effectively & efficiently.

* To identify training / coaching needs of the team members and provide the same to the Manager.

* To assist new members of the team by updating knowledge & bridge process gaps.

* Be directly responsible towards fostering the development of team by motivating them.

* To ensure team achieve productivity and quality roster adherence.

* Ensure the professional and ethical conduct of team members.

* Accountable for smooth flow of operations.

* Coordination between Managers and Team Members.

* Abide by companies and clients Information Security policies.



About Company

JKL india solutions is growing company in telecom industry also worked in Voice process.
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