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Hiring Soft Skills Trainer(Customer Service Verticle) for Bangalore for a Leading E-Commerce Company

Keywords / Skills : "call centre training" "voice process training" "bpo training" "associate trainer" "soft skills training" "accent training" "senior trainer" "process trainer" "Communication Trainer" "voice and accent"

1 - 3 years
Posted: 2019-02-06

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Soft Skills Trainer
Education
Any graduate
Posted On
6th Feb 2019
Job Description
Dear Job seekers,

Greetings from 2Com's Consulting Pvt Ltd!!!

We We have an urgent Opening for Soft Skills Trainer(Customer Service Verticle) for Bangalore for a Leading E-Commerce Company.

Job Responsibilities:-

  • Analyze customer survey results from soft skills perspective, formulate improvement initiatives and drive their implementation across aligned team/s 
  • Ensure successful execution of training needs including resource planning and measuring program training effectiveness
  • Monitor and ensure completion of daily training administrative work such as timekeeping, and other administrative tasks as required in a timely and accurate manner
  • Keep team motivated to perform on deliverables and help them deal rejections. 
  • Assist/support team members with personal development planning 
  • Where required, support the management in conducting process related checks/audits. 
  • Aid other work units when required, particularly in the quality management. 
  • Identify ways to improve language skills of teams and action accordingly.
Job Qualifications:-

  • Strong presentation skills 
  • Strong Communication skills
  • Strong Thought process
  • Effective communication, organizational, motivational and time management skills 
  • Ability to analyze quality scores and operational matrices and create Plan of Action with measurable changes within timelines 
  • Experience:- 1+ Years
  • Education:- Any Graduate
  • Salary:- 4 L.P.A- 5.5 L.P.A
  • Other Benefits:- Both Side Cab facility + food Coupons
  • shift timing:- Rotational Shift (Including Night Shift)
  • working days:- 5
  • Rotational off/any Two days off

If you are interested for the above job posting please forward me your updated CV at anshu [HIDDEN TEXT] or call at 6289575943



About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
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