Project Engineer Qualification- Mechanical Engineer Experience Required- 4 To 5 Years Particulars- Should be mechanical Engineer with 5 years of experience in executing fire hydrant, sprinklers & detection. Knowledge of Utility piping system, NFPA, ASME, NBC etc will be an added advantage. Must be conversant with Bar charts, BOM, Maternal tracking sheet, Project 'S' curves and other project monitoring & management tools. Excellent communication is a per-requisite.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases