Send me more jobs like this

Hiring of Team Leader & Assistant Manager Operations | Ecommerce| Sal upto 7

Keywords / Skills : team leading, shrinkage, operations, sles team leader, customer service, e - commerce, acting team leader, teamlead team lead, team management, team handling, sla management, assistant manager, operations, operations manager am opera, tions

2 - 7 years
Posted: 2018-12-28

Industry
Dotcom/Internet/E-commerce
Function
Customer Service/Call Centre/BPO
Role
Team Leader
Operations Manager
Posted On
28th Dec 2018
Job Description
Job Description

Responsible In Managing The Team of 25 to 35 Agents.

Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality

Ensuring meeting Clint's SLA.

Monitor and Track the performance with respect to SLAs, Clint satisfaction.

Maintaining Up-to-date Knowledge of Process developments.

Assist with Assistant .Manager/Manager from the end Users Point of View.

Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.

Document, examine and report quality issues their response and suggest possible improvements.

Taking care of attrition, shrinkage, AHT, Team and People Management for Voice Proces

Please call on the below numbers

Hita 81425 53007

Archana 9620038567

Mrinalini 9916382521

Beena 6305639277

About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
Similar Jobs
View All Similar Jobs
Walkin for you