People Prime Worldwide Pvt. Ltd. People Prime Worldwide Pvt. Ltd. Company Profile: People Prime Worldwide Pvt. Ltd. CMMI Level 3 People Prime Worldwide is a Recruitment & Contract Staffing Consultancy with offices in Hyderabad and Chennai. We provide staffing solutions in industries such as IT/ITES, BPO/KPO, BFSI, Pharmaceutical & Life Sciences, etc. We differentiate ourselves from other consultancies by working as an extension of your recruitment team and adding value by not only finding suitable candidates at the right time but, also by branding your organization among the suitable talent pool for long term results.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases