Medicus is a premier sector leading company dedicated to serving the Healthcare industry. By creatively applying our domain expertise coupled with our global delivery platform, helps our clients to participate aggressively in the fast expanding healthcare and in delivering quality care to the patient population.
At Medicus we focus on understanding our client needs, and craft unique solutions to meet their business challenges. By defining our offerings in a way that clearly demonstrate value, technology, global delivery approaches, improved efficiency, effectiveness and quality while at the same time reducing cost differentiates ourselves from the traditional companies that rely on the lowered costs as one choice.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases