Provide 3rd level technical support for the Jive platformTriage issues and partner with SharePoint SDM to resolve issuesWork closely with Jive support to troubleshoot and resolve issuesAccountable for issue resolutionManage communication and schedule for planned and unplanned maintenance activitiesPartner with enterprise community managers to drive adoption and support end usersSkills & experience:3-5 years Experience with Jive hosted Familiar with Jive functionality and admin console features(Nice to have) some experience with SharePoint will be helpful
American CyberSystems, Inc. (ACS) is a global information technology services company offering IT and Engineering consulting, healthcare, and workforce management solutions to Fortune 1000 companies across all major industries. Since its inception in 1998, ACS has grown to over $700 million in revenue and more than 12,000 employees worldwide. ACS is a certified MBE firm, headquartered in Atlanta, Georgia with offices throughout the U.S., Canada, Latin America, and India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases