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Hiring International Voice Process- Technical Support

Keywords / Skills : International Voice process Tech Support , Technical Support Executive, Technical Support Engineer, Microsoft server, DNS, DNS Server, Domain Controller, DHCP, Active Directory, office 365, Windows Server, Exchange Server, Tech Support, Troubleshooting

1 - 9 years
Posted: 2019-11-08

Job Description
Hiring International Voice Process- Technical Support// HIMANSHU 8700137364

**************************Job Title International Voice Process- Technical Support ******************************


* Experience - 1 - 9 years 
* Job Location  - Gurgaon / Pune
* Salary - Upto 5.5 lpa + Lucrative incentives


Graduation - Any graduate , Undergraduate , Dropout Any can Apply With minimum 1 Yr. Experience in Technical support

Job Description

Introduction:

We are looking for an enthusiastic and technology proficient individual with excellent communication skills who understands the basic CRM, networking, data base concepts.

Responsibilities:



• Ensure on meeting daily KPIs

• Receiving and making end user calls

• Provide first level resolutions

• Ticket creation/Categorization / Prioritization

• Ticket escalation to respective Support Group

• Incident resolution and recovery

Requirements:



Overall Experience-

Minimum 1year in International Technical Support (VOICE)

Mandatory Experience-

• Excellent written and verbal communications skills (English) 

•  Well Versed with Server Applications i.e. Active Directory, DNS, DHCP, etc. 

• Should have international voice process experience (Not applicable for PE) 


• Excellent Troubleshooting skills, search skills, ability to approach problems logically

For telephonic interview or to inquire about more job openings, please connect @HIMANSHU - 8700137364

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