Looking for someone who has inside sales exp worked with Education service based company. Exp in Selling training courses to end user businesses Build training plans based on client's needs Help end users to self-select the appropriate courses.
Interested candidates can share your resume to [HIDDEN TEXT]
Should have knowledge of Subnet , TCP AND UDP protcols DNS , DHCP Firewall, domain and work gropup, IP Classes. UPN , VLAN , NAT , OSI LAY Should complete ccna or mcse course. Good communication and presentation skill.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases