Handling day to day operations in Bank. Knowledge in Apti & banking skills are welcomed.
Work with customers to create solutions and ensure a smooth sales process. Sales representatives to find new sales leads, through business , client referrals, etc. inside sales reps are friendly, well-spoken . Preparing and handling documents. Planning and coordinating with agent & Management. Handling custom clearance process efficiently.
Inoventive Services located at the West India’s business community, Started its operations from August 2010. Services is a fully owned subsidiary of Solution Empire since 2002 offering best of BPO, KPO, RPO, and IT Enabled services.
Inoventive Services takes up outsourcing processes that are enabled by Information technology. These services span over diverse areas like Lead Generation, Sales and Support, Financial Accounting, Chat and Email support, Procurement, Medical Billing and Transcription services. Call center lead generation SEO Lead generation Landing page and web lead generation Social network lead generation
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases