Zen3 Info Solutions Private Limited.Zen3 is a leading software solutions group developing innovative solutions for media, travel and technology industries. We have deep domain expertise in big data, machine learning and content solutions. Zen3 services customers in UK, US and India. Zen3 is a brand in Europe, India and the US providing technology solutions to Fortune 500 companies. We have 1000+ technology professionals working in various worldwide locations delivering innovative digital media and technology solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases