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Hiring for Voice Coach / Communication Trainer at Malad / Thane

Keywords / Skills : Trainer, Corporate Trainer, Process Trainer, Sales Trainer, Communication, English accent, Soft skill, Soft skill Trainer, Voice, "voice coach", Voice and Accent

1 - 11 years
Posted: 2019-10-30

Job Description
Job Description:
  • Monitor chat/ Email/ Voice on Communication, Soft Skills, Process & Compliance Parameters
  • Provide Coaching & Feedback to enhance agent performance.
  • Analyze the Coaching / Training needs of the agents & support them in delivery.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Conduct Compliance, Communication & Process Awareness sessions for new hires.
  • Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/RVP etc
  • Develop Action plans and report out the improvement process in business reviews
  • Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.
  • Should be flexible for night shifts
Contact 8850614047

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About Recruiter
Jason Fernandes
V4 Recruiters
Skills I hire for cse , bpo , "international bpo","fluent english",freshers,csa
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