LOANMAART is one of the leading Loan Agency based in Delhi with slowly making its presence in different zones too.. It offers different types of secured and unsecured loans. Our aim is to make financial products affordable and easily accessible to the common man and to provide innovative ideas while providing Loans to the customer from different types of bank.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases