Huge openings for Technical Voice Process: Criteria:
Should have atleast 2 years of experience in Technical Voice Process. Should be flexible with rotational shifts Should have good communication skills in English Educational Qualification : Undergraduate/Graduate Salary : Upto 4 LPA Job location : Sarjapura Road Immediate joiners preferred
Job Description : Inbound Voice Process Need to solve the queries of the customers over calls Need to solve the technical issues of the customers over calls Should know Troubleshooting
Please forward your Cv to [HIDDEN TEXT]
Thanks and Regards, Debashree Banerjee HR Recruiter Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases