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Hiring For Technical Support - Salary 3.7L+Cab+Free Food Call Suma @ 7348901122 for more details

Keywords / Skills : Technical Support Executive, Technical Support Officer, Technical Support Representative, Technical Support Engineer, Voice Process

1 - 6 years
Posted: 2019-08-01

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Technical Support Executive ( voice)
1.50 - 3.50 lacs
Posted On
1st Aug 2019
Job Description

Hiring For Technical Support (US Voice Process) - Salary 3.7L+Cab+Free Food Call Suma @ 7348901122 for more details

Are you a customer service professional with an interest in technology? If so, this could be the role for you. We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

In this role you will…

• Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

• Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking

• Troubleshooting network problems like network errors, connectivity issues.

• Assembling, installing and troubleshooting computer hardware.

• Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

• Installing and managing Applications on Remote.

• Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

• Managing customer expectations regarding estimated response times

What we’re looking for

• Minimum of 6months of experience with Technical Support for international customers

• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

• Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

• Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

• Excellent communication skills and high emotional intelligence

• Personal interest in consumer electronics and IT related products and services

• Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

• Excellent Problem Solving and Customer Service Skills

• Ability to think creatively and should have positive attitude.

• Strong analytical & Interpersonal skills


• Best in the industry pay Upto 3.7L CTC for Experienced.

• Performance based incentives

• Excellent growth opportunities from internal IJPs

• Regular Rewards and Recognition Program

• Monthly Employee Engagement Activities

• Free unlimited meals

• Free transportation (both ways) for maximum ease

• Security Escort for women taking Company cab post 9pm

• Housing conveyance allowance

• Medical Insurance

* Shift:-US Shift

* Week Off: 2 Days Rotational Week Off.

*Transport:-Cab will be provided.

*For more details contact Suma @ 7348901122

About Company

Job Shop at a glance
Today’s business world is dynamic and due to the advent of new technology, chance for growth of the potential companies is immense. In such a scenario, Human Resource Management has come up as one of the biggest and significant aspects for any company. Managing the human power properly, hiring potential and fresh people and providing them quality training – are the most important things for a company. Job Shop is a Human Resource management and recruitment service provider, having vast expertise in the field.

Have a sneak peek on the following highlighted parts of our HR based services:
• Turnkey solutions, based on advertising
• Resume management services
• Employee Benefit survey
• Gap Analysis
• Compensation Survey
• Performance management
• Competency Mapping
• Construction of HR manuals or policies
• Incentive Scheme Design

Corporate Profile

Job Shop Human Resource is an Indian based recruitment agency that provides job placement services to companies of all sizes, ranging from SMEs to MNCs. Our services include recruitment, hiring and staffing solutions for clients across India. Job Shop is one of the high professional recruitment agencies in India. We strive to work with the finest employers of IT / ITES / BPO, Banking, Customer & Technical Service, E.Com etc. to realize our vision. We leave no stone unturned hiring the best employees on offer. We conduct interviews and narrow the choices down to the ideal employees so that your organization only has the best to choose from. It takes certain kind of character traits to make it to the corporate world. The desire to excel and a commitment for excellence are found in individuals that possess the drive to exceed their own limit in their effort to place their Organization at the top of the pack. Identifying the shiny needle amidst brittle job hopefuls takes time and resources most organizations cannot afford to spend in a time crunch. This is where Job Shop career comes in.

Why Job Shop?

Our dedication to pick the best employees for your organization ensures best performers in the industry. Each viable candidate is put through a thorough screening process which takes their background, work ethic, etc into account. You will always have an opportunity to hire the best from the job desirers we choose.

Result-Oriented Candidates for your Employee Pool
Job Shop has always given top priority to the needs of its employee clients no matter which industry they hail from. We make sure you always have the best employees gracing your organization so that you never have to complain of low productivity or performance again. Each candidate is chosen with high qualifi cation and dedication when it comes to providing the best staffi ng solutions for your vacancies. Our loyalty to clients ensures best performers to add to your staff.

Our Services

Permanent Placement
Identifying ideal employees in times of crisis becomes more challenging if you’re forced to work against the clock. As a result oriented recruitment agency Job Shop places your employment needs at the forefront of dynamic vision - to ensure applicants we send exceed your required expectations.

Executive Search
Job Shop contributes to the journey by searching for potential employees who can support you in all aspects of work. Our executive recruiters pick the apt candidate for the job you need according to the requirements.

Contract Job
Contract workers support the organization by providing expertise when required. Our executive recruiters will not only find contract employees and make sure the exact requirements are met to fulfill the organization’s future projects.

Temporary Staffing
Our executive recruiter can provide you with the perfect temporary staff to meet the demand for best candidates who are not only highly qualified, but who make the company’s success their top priority. All of the candidates are picked according to strict regulatory criterion to ensure that they make your business success their top priority.

Job Shop Specialization
Job Shop offers a highly professional and specialized recruitment service to our clients and candidates. We have over 12 years’ experience in Human Resource specializing in:
• Accounting & Finance
• Admin / Human Resources (HR)
• Banking & Financial Services
• Business & Secretarial Support
• Business Services
• Communications / Public Relations
• Computer / Information Technology
• Education / Training
• Engineering - Electronics
• Logistics / Transportation
• Professional Services
• Research & Development (R&D) /

Recruitment Process

Develop placement plan
We work closely with client to understand their company structure, culture, history and their industry to develop a placement plan.

Establish job specification
Job functions, role of the job, reporting structure, immediate and long-term challenges will be clarified during the establishment of the job specification.

Assessing candidates
We screen the candidates very carefully before dispatching them to the client. All potential candidates will be thoroughly assessed to ensure they meet the criteria set out in the job specifications. Reference check may be conducted as a form of background checking.

Interview and selection
When the client has identified the most suitable candidates, we will play an active role in structuring and negotiating the right compensation package.

Follow up
We will assist newly hired candidates to phase into their new environments. In addition, we will maintain contact and feedback from placed candidates.

Our Team

Job Shop has a sound understanding of the difficulties and selects the best candidates with a good combination of commercial and practical experience gained from various industries. Our consultants are constantly analyzing the recruitment process and derive at the right solutions to suit your demands. Hard work, dedication, resourcefulness, competency, integrity, sensitivity, efficiency and effectiveness as some of the aspects based on which Job Shop team is driven by. Armed with these traits, a difference is created in the role that career consultancies contribute to the industry.
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