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hiring for technial support voice process

Keywords / Skills : Technical Support, Customer Support, Technical Support Engineer, BPO, Customer Service, Networking, Tech Support, desktop support, Voice process, Call Center, TSE, Trouble Shooting, Troubleshoot

0 - 5 years
Posted: 2019-10-07

Job Description
As a Technical Support (Tech Support) Worker, you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone
Installation & configuration of a company’s computer hardware operating systems and applications.

Maintenance and monitoring of computer networks and systems.

Logging the queries of customers and employees.

Analysis of call logs in order to discover any underlying issues or trends.

Diagnosing and solving hardware or software faults.

Testing and evaluating new technology.

Performing electrical safety checks on the company’s computer equipment.

Responding to call-outs in a timely fashion.

Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

About Company

wsne consulting
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